How can I order your merchandise?
What is the delivery time for
orders?
How long does it take to process and ship
orders?
Do you require a minimum amount or can I simply purchase
one item at a time?
Do you always have the same things or prints that I can
re-order? Can you guarantee that specific products will be
available?
What is your policy on Returns and
Exchange?
still
have questions - send email to : mycontact@ashantifabric.com
How can I order your merchandise?
You can Order in
different ways:
Order By Internet: Email us: mycontact@ashantifabrics.com
Order By Mail: Place your order with a personal
check, money order (payable in U.S. funds only) or by credit
card. When paying by check - please allow ten (10) extra
business days for shipping. Rush orders should be paid by money
order or credit card. Please sign the order form and mail it to
:
ASHANTI FABRICS
224A East 9th St.
Los Angeles Ca
90015
Order By Fax: Please fax your completed order
form to: (213) 689 3060. Twenty four hours a day, 7 days a week.
Please sign the order form where indicated and include your credit
card information. If you encounter a transmission problem, please
indicate on your next transmission that it is your second fax...
this helps avoid duplicate orders.
Order By Phone: Phone orders will be accepted
from anywhere in the USA from 9AM to 5PM Central Pacific Time. For
your shopping ease, please complete the order form and have product
code and your credit card at hand before you call. We accept
Visa and Mastercard! (sorry, no C.O.D.)
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What is
the delivery time for orders?
Depending on what
type of merchandise you order, as well as which methods of payment
used and delivery method used will determine the length of time to
your destination. Actual Delivery Time is determined by UPS, USPS,
or whichever freight carrier used for your delivery. Regular
Shipments usually take approximately 10 days depending on
destination.
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How long does it take to process and ship
orders?
All
orders are usually processed within 48 hours, this excludes weekends
and holidays. Most all shipments are shipped via UPS. UPS does not
deliver to P.O Boxes so please be sure to provide your complete
mailing address for prompt delivery.
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Do you require a minimum amount or can I simply
purchase one item at a time?
You
can usually by one item at a time! Some fabric are sold by
yard, by piece by bolt and by panel. Some item are sold
by set!
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Do you always
have the same things or prints that I can re-order? Can you
guarantee that specific products will be available?
We usually
re-order same prints and try our best to have everything! But since
most of our prints and fabrics are handmade, it takes time before we
receive it again! We can not guarantee that any product will be in
stock at any specific time - even if the product shows to be in
stock. Our fabric sell so fast, so we apply the principle "first
come, first serve!" Everything is priced to sell. That's why we say,
"If you want it, get it while it's here."
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What is your policy on Returns and
Exchange?
All
sales are final. There is no Cash Refunds on returned item, however
we will exchange the return merchandise with other item as long as
you return ship the said item on or before 14 days from the
date of your purchase receipt! We make every attempt to accurately
photograph and describe all merchandise. We want you to be satisfied
and we want your repeat business. If you have an issue, let us know
and we will try to work with you to get it resolve.
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